Self Storage Call Center | Call AdvantagePublished on October 1, 2015
Even though nearly every storage customer usually finds your storage facility online through Google search or other search engines, it's still interesting to point out that over 90% of new rentals still occur over the telephone. The problem is that 1 out of 3 calls to storage facilities aren't answered. That means that one third of the best possible prospects will never speak with a facility manager or owner due to missed phone calls. Statistics show that if a prospective tenant doesn’t speak with someone at your facility on the first phone call they will simply move on and call a competitor. Therefore every time you miss a phone call you are likely to lose out on a new rental or which can result in lost revenue for months and even years down the road. You also want to make sure your current tenants have a good experience so that they stick around.
As the owner of a self storage facility or rental property business it is difficult to answer every phone call because your time is limited, but the success of your business depends on it! It's so important for your business to be visible online and to have a high Google ranking, which we can help you with (click here for more info). However if your are missing calls that come from people finding your website, then you are just wasting your time and money.
Imagine the peace of mind you would have if you didn’t have to worry about missing anymore phone calls. Imagine all the other things you could be doing to make your business successful. Easy Storage Solutions is here to ensure you never miss a phone call again! Call Advantage is powered by Easy Storage Solutions and is an answering service for your company. We will answer your phone calls and take payments, set up tenants on automatic billing, consult prospective tenants on their storage needs, and convert those prospective tenants into paying customers!
Our professional staff is trained in the storage and rental industry, and can access your self storage software, so we can help you operate your business seamlessly. Rest assured your customers will speak with a live person and will always have a satisfactory experience. Contact us today to learn more about how this valuable service can help your business be more successful!