What Customers Look for in a Storage FacilityPublished on 4/1/2015
What Customers Look For
Acquiring more customers should always be one the highest priorities when managing a storage facility. Our self storage management software makes managing those customers almost too easy but what should you do in order to bring people into the door? Customers in general are savvy shoppers and will often do their research when locating a storage facility. Here are just a few things to keep in mind when looking to expand your customer base.
Superb Customer Service
When it comes to customer service, first impression is everything. It’s easy to leave a business and never go back if you were treated poorly or if it seems as if the business just simply does not care about your satisfaction as a customer. Those people are also more likely to spread the word to their friends and family about how they were mistreated. Make sure that your staff is trained to offer stellar customer service and your customers will want to keep coming back. They may even refer you to others!
Sparkling Clean Facility
Cleanliness is extremely important when choosing a storage facility. Nobody wants to leave their belongings in a place that appears to be dirty. The office is a good place to start because this is what the customers will see first. Bathrooms should be squeaky clean, shelves should be dusted, and the floor should be swept. The appearance of your staff should also be well kempt so that your potential customers will know they’re in good hands.
Get Rid of Pests
Just the sight of a rat would be enough to send most people in the opposite direction. When storing things like furniture, those annoying pests can be an extra sensitive topic because nobody wants little critters getting into their things or nibbling on their upholstery. Have a routine pest control professional come in as often as needed to ensure that your facilities are pest free.
Top Notch Security
A good security system is key because customers are leaving their precious belongings in your care and the outcome of something happening to them would not be pretty. A secure gate and security cameras are an essential part of making your facilities safe. It’s also a good idea to have someone on-site at all times to watch over things and keep an eye on those security cameras.
Our self storage management software is designed to make running your business easier so that you have more time to focus on making your storage facility a safe and secure place for your customers to store their belongings. Practice the above and you’ll be putting yourself ahead of the game.