Did you know that 33% of phone calls are not answered in the self storage industry? Research also shows that only 2 out of 10 callers actually leave a message. They instead hang up and call a competitor. This is a big deal considering 90% of new storage rentals start with a simple phone call. We get it, it can be hard to answer the incoming calls while you’re busy running a business. Hiring a manager to handle calls can be expensive, and you may not always have enough time to do it all. You’re not out of options though!
For a fraction of the price a manager, our Call Answering Service can save you time and money. By simply forwarding your calls to us, we can do everything from quoting prices and renting units, to taking payments and processing move-outs. Even if you already have a manager, we can save you money and help expand their capacity by being backup and picking up calls they can’t get to. Since we have access to your Easy Storage Solutions Management Software, everything can be done through us. Tenants can speak with a live person in the U.S. Monday - Saturday, and they can pay their bill by phone 24/7!
We answer specific to your facility, six days a week.
Since we’re integrated with your Easy Storage Solutions software we can process tenant rentals for you.
We can take payments over the phone 24 hours a day, seven days a week.
Keep your current local business phone number, or we can get one for you.
Get copies of your voicemails after-hours sent directly to your inbox.
Our team will sell protection plans to your tenants.
Stop wasting your time doing monthly collection calls and let us handle the work.
We can mail out monthly invoices and past due notices for you.
We get your data in our software, make sure it is cleaned up, and we keep it up to date.